Frequently Asked Questions
Q.1) Are you legit?
We get asked this one all the time. The answer is yes, we run an honest and legitimate business and have been shipping this wonderful medicine for over ten years now. Our goal is to provide our customers with great products and great customer service so they will come back for more and tell their friends about our great products and service. We’re your solid connection! 🙂
Q.2) If I write to you multiple times with the same question will you answer me faster?
Sorry no. Just like pushing that elevator button repeatedly doesn’t work, except this time we actually have to take the time to look at your multiple emails which slows things down for everyone. When you submit a question please be patient and allow up to 4 hours for an answer (note we take Sundays off). Very occasionally it can take longer than a day.
Q.3) WHILE DO YOU NOT ACCEPT PAYPAL?
At present Paypal is not supporting the medical marijuana industry and this extends to the sale of seeds so we can’t accept PayPal payments. We are always looking for ways to make it easier for our customers so if this changes we will add it to our services.
Q.4) Can you get a specific product or strain for me?
We try our best to get the widest range of products and strains available but we’re limited to what we come across on the market. We do not take product requests so please don’t overburden our already heavy daily email load with this kind of request. Thanks!
Q.5) I bought bitcoin but now it says I don’t have enough for my order?
The price of bitcoin can change rapidly and we have no control over it. If you place an order and buy just enough bitcoin to cover it, but the price of bitcoin DROPS in the meantime, you may not have enough bitcoin to pay for your order. On the other hand the price can RISE leaving you with extra bitcoin for future orders (or just to buy more!) We suggest buying a bit more bitcoin than you need to cover any price drops. If it you end up with extra bitcoin you can always use it for future orders.
Q.6) How long does it take to receive my package?
Generally it can take from 2 days to one week depending on your location. It can occasionally come sooner or take longer.
Q.7) I only received part of my order, will the rest come?
We ship from several locations and if you order items from multiple shippers your order may arrive in a few different packages. If you have only received part of your order and 4 days has passed, please let us know at that time.
Q.8) IS IT REALLY SAFE TO ORDER FROM YOU ?
Through various high tech security precautions, we have created a system where the risk to you is minimal. In our opinion, mail order is safer than buying from a dealer and driving home with the contraband in your car. Your package will look like an ordinary package so who’s to know what’s in it? Please see the security page for more information on our security system.
Q.9) What country do you ship from? Do you ship internationally?
All orders are shipped from within the United States.Yes we do ship internationally.
Q.10) What is your return/refund policy?
For obvious reasons we do not accept returns. However, when you see the quality of the product you will not want to return it! If your package does not arrive within two weeks of payment, write to me and we will check the tracking records to see if it was delivered. If the package was not delivered due to our error we will resend (with a bonus) or give you a refund. If it just gets “lost in the mail” then we will reship. If the package was delivered, we will give you the delivery confirmation code so you can see for yourself it was delivered, but no refund. It could be it was intercepted by a family member or roommate and we have no control over that. Also if it was not delivered due to you giving an incorrect address we will not reship. Please double check and be sure to add apartment numbers etc.
Q.11) How do you ship? Will I have to sign for a package? Do you deliver to PO boxes? Do you provide tracking?
We ship with USPS,DHL and other private shippers. You will NEVER have to sign for a package from us. Yes we deliver to PO boxes. We do provide tracking information if needed for security reasons,.